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Overall Barons of Ruislip were very good, Gavin in particular was very informative and tried his best to help to resolve all the issues, the one issue they were not able to fix (engine shutting off when door is opened) was more down to BMW.
Good communication and efficient service
Advisor was courteous and car returned promptly
As above. The initial price quoted was what I paid.
Great customer service
friendly, fast and efficient
Kept informed, quick turnaround
My MOT was carried out perfectly and i kept informed throughout the period i stayed there,
On previous service i had no complain
It's a fleet vehicle and they handled everything seemlessly.
The service department at Ruislip is an example across the network of how things should be done
Easy to use mainly "touch free" service
Absolutely fantastic service and excellent feedback on my car. The staff at baron's bmw always help and provide fast service. I would like to thank Jade for her assistance in helping me with my mot for my car.
Kept me updated throughout and have a rough plan about the repair process
Everything went well
Everything done that I requested.
Easy to deal with, work done to time
Jobs was done
Service and MOT carried out quickly and efficiently. Having a phone call to advise the condition of parts is invaluable.
Everything was as I have come to expect from this dealer in terms of standard of customer service and car service
No nonsense service
I liked the video walk round and the standard of service at the reception and as mentioned previously the whole process was very professional.
clear communication, efficient service turnaround time. thank you
Great customer service, the self service check-in kiosks, updates and payment method
Sorted out my problem
Quick and helpful
The work that was done has resolved the issues that and gave us information on other issues that need to be reviewed
Straight to the point, simple in and out.
I have always found dealing with Barons Ruislip easy and pleasant
Good efficient service. Polite staff and clean premises in light of the pandemic. Social distancing was in place and very few customers and staff in the office area.
They are great - esp Atif!
They did everything that was asked. inc investigating a gear box issue.
Staff friendly and gave clear updates car was ready quickly
Very nice service
Very good, very quick and very professional
Service was great
The staff I liaised with were helpful and accommodating. Good customer service. And I received a call as promised as soon as the car was ready for collection. It made my day easier to plan. Thank you to the team for a good experience.
Timing and staff
A difficult time to answer this as limited information available due to the current situation
Easy to drop off and pick up my vehicle after its MOT and SERVICE booking. The whole process was seamless and was impressed by the online collection process of my vehicle.
great service and support
Looked after by Atif, who was excellent and honest.
They have been professional, keep me informed on the progress of my car, helpful, and friendly too. I also find that the quality of their work is to a high standard.
Customer service was great! Gavin gave me all the info that i needed and kept me up to date with the work being done.
They checked everything I had mentioned
Very satisfied, polite and efficient
Excellent service from start to finish - keep me up-to date etc
Trustworthy and high class service and very informative about the vehicle