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ABOUT Barons Ruislip.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Overall Barons of Ruislip were very good, Gavin in particular was very informative and tried his best to help to resolve all the issues, the one issue they were not able to fix (engine shutting off when door is opened) was more down to BMW.

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Good communication and efficient service

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Advisor was courteous and car returned promptly

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As above. The initial price quoted was what I paid.

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Excellent service

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Great customer service

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Very professional

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friendly, fast and efficient

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Kept informed, quick turnaround

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My MOT was carried out perfectly and i kept informed throughout the period i stayed there,

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Top quality

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On previous service i had no complain

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It's a fleet vehicle and they handled everything seemlessly.

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Very helpful

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The service department at Ruislip is an example across the network of how things should be done

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Easy to use mainly "touch free" service

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Absolutely fantastic service and excellent feedback on my car. The staff at baron's bmw always help and provide fast service. I would like to thank Jade for her assistance in helping me with my mot for my car.

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Kept me updated throughout and have a rough plan about the repair process

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Everything went well

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Everything done that I requested.

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Easy to deal with, work done to time

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Jobs was done

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Service and MOT carried out quickly and efficiently. Having a phone call to advise the condition of parts is invaluable.

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Everything was as I have come to expect from this dealer in terms of standard of customer service and car service

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No nonsense service

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Good communication.

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I liked the video walk round and the standard of service at the reception and as mentioned previously the whole process was very professional.

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clear communication, efficient service turnaround time. thank you

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Great customer service, the self service check-in kiosks, updates and payment method

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Excellent service

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Sorted out my problem

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Quick and helpful

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The work that was done has resolved the issues that and gave us information on other issues that need to be reviewed

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Straight to the point, simple in and out.

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Excellent service

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I have always found dealing with Barons Ruislip easy and pleasant

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Good efficient service. Polite staff and clean premises in light of the pandemic. Social distancing was in place and very few customers and staff in the office area.

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They are great - esp Atif!

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They did everything that was asked. inc investigating a gear box issue.

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Staff friendly and gave clear updates car was ready quickly

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Very nice service

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Very good, very quick and very professional

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Service was great

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The staff I liaised with were helpful and accommodating. Good customer service. And I received a call as promised as soon as the car was ready for collection. It made my day easier to plan. Thank you to the team for a good experience.

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Excellent service

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Timing and staff

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A difficult time to answer this as limited information available due to the current situation

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Easy to drop off and pick up my vehicle after its MOT and SERVICE booking. The whole process was seamless and was impressed by the online collection process of my vehicle.

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great service and support

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Looked after by Atif, who was excellent and honest.

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They have been professional, keep me informed on the progress of my car, helpful, and friendly too. I also find that the quality of their work is to a high standard.

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Customer service was great! Gavin gave me all the info that i needed and kept me up to date with the work being done.

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They checked everything I had mentioned

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Very satisfied, polite and efficient

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Excellent service from start to finish - keep me up-to date etc

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Trustworthy and high class service and very informative about the vehicle